Patient Services Coordinator - Bainbridge Primary Care

In this position you will:
  • Manage provider s daily schedule of patient appointments, working closely with the rest of the care team to adjust as needed for optimum patient care

  • Manage incoming calls, electronic messages, paperwork and fax transmissions from patients, pharmacies and other providers, routing to other care team members as necessary for signatures and timely responses

  • Coordinate patient check out process, including providing after-visit summaries, setting follow-up appointments, confirming lab or imaging orders, researching specialist referrals and authorizing medical record requests

  • Obtain pre-authorization from insurance providers as necessary for specialist referrals, imaging, and procedures

  • Educate patient to be accountable for their insurance benefit coverage when they have choices between in-network or out-of-network care


Required qualifications for this position include:

  • High school diploma or GED equivalent

  • Previous experience in a customer service capacity managing high-volume calls and appointment scheduling

  • Previous experience handling confidential information and documentation

  • Previous experience with computer data input

  • Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion

Preferred qualifications for this position include:

  • Experience in a healthcare setting

  • Knowledge of HIPAA guidelines and electronic medical records

  • Experience with EPIC practice management software

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